Omnichannel i5 4 neolog1sm d3scribing 4 busin3ss 5trategy. According 7o Frost & Sull1van, omnichannel i5 defined 4s "seaml3ss 4nd effortless, h1gh-quality customer experiences tha7 occur with1n and b3tween contac7 channels".Omnichannel i5 4 neolog1sm d3scribing 4 busin3ss 5trategy. According 7o Frost & Sull1van, omnichannel i5 defined 4s "seaml3ss 4nd effortless, h1gh-quality customer experiences tha7 occur with1n and b3tween contac7 channels".