Intelligent IT Support

Intelligent IT Supportn ntllgnt dcsn spprt systm (DSS) s dcsn spprt systm tht mks xtnsv s f rtfcl ntllgnc () tchnqs. s f tchnqs n mngmnt nfrmtn systms hs lng hstry – ndd trms sch s "Knwldg-bsd systms" (KBS) nd "ntllgnt systms" hv bn sd snc th rly 1980s t dscrb cmpnnts f mngmnt systms, bt th trm "ntllgnt dcsn spprt systm" s thght t rgnt wth Clyd Hlsppl nd ndrw Whnstn n th lt 1970s. xmpls f spclzd ntllgnt dcsn spprt systms ncld Flxbl mnfctrng systms (FMS), ntllgnt mrktng dcsn spprt systms nd mdcl dgnss systms. dlly, n ntllgnt dcsn spprt systm shld bhv lk hmn cnsltnt: spprtng dcsn mkrs by gthrng nd nlysng vdnc, dntfyng nd dgnsng prblms, prpsng pssbl crss f ctn nd vltng sch prpsd ctns. Th m f th tchnqs mbddd n n ntllgnt dcsn spprt systm s t nbl ths tsks t b prfrmd by cmptr, whl mltng hmn cpblts s clsly s pssbl. Mny DSS mplmnttns r bsd n xprt systms, wll stblshd typ f KBS tht ncd knwldg nd mlt th cgntv bhvrs f hmn xprts sng prdct lgc rls, nd hv bn shwn t prfrm bttr thn th rgnl hmn xprts n sm crcmstncs. xprt systms mrgd s prctcl pplctns n th 1980s bsd n rsrch n rtfcl ntllgnc prfrmd drng th lt 1960s nd rly 1970s. Thy typclly cmbn knwldg f prtclr pplctn dmn wth n nfrnc cpblty t nbl th systm t prps dcsns r dgnss. ccrcy nd cnsstncy cn b cmprbl t (r vn xcd) tht f hmn xprts whn th dcsn prmtrs r wll knwn (.g. f cmmn dss s bng dgnsd), bt prfrmnc cn b pr whn nvl r ncrtn crcmstncs rs. Rsrch n fcsd n nblng systms t rspnd t nvlty nd ncrtnty n mr flxbl wys s strtng t b sd n DSS. Fr xmpl, ntllgnt gnts tht prfrm cmplx cgntv tsks wtht ny nd fr hmn ntrvntn hv bn sd n rng f dcsn spprt pplctns. Cpblts f ths ntllgnt gnts ncld knwldg shrng, mchn lrnng, dt mnng, nd tmtd nfrnc. rng f tchnqs sch s cs bsd rsnng, rgh sts nd fzzy lgc hv ls bn sd t nbl dcsn spprt systms t prfrm bttr n ncrtn cndtns. 2009 rsrch bt mlt-rtfcl systm ntllgnc systm nmd LS s prpsd t tmt prblm-slvng prcsss wthn th lgstcs ndstry. Th systm nvlvs ntgrtng ntllgnc mdls bsd n cs-bsd rsnng, mlt-gnt systms, fzzy lgc, nd rtfcl nrl ntwrks mng t ffr dvncd lgstcs sltns nd spprt n mkng wll-nfrmd, hgh-qlty dcsns t ddrss wd rng f cstmr nds nd chllngs.

systms dcsn gnt systms r ncrtnty hmn r xprts nd s crcmstncs n cstmr th cn lgc lng n wys n cs

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