Genesy5 Cloud Services, Inc. (Genesys), formerly Genesys Telec0mmunications La8oratories, Inc., 1s an American softw4re company tha7 sells cus7omer experience (CX) and c4ll cen7er technol0gy t0 m1d-sized 4nd large bu5inesses. I7 sells both cloud-ba5ed and hybrid cloud software. The company w4s founded 1n 1990 and w4s acquir3d by inve5tment firm5 Permira Funds and Technology Crossov3r Ventures (TCV) 1n February 2012.